CRUISE SHORE EXCURSIONS IN COZUMEL MEXICO

Q: i'm on a cruise ship - how do I find my EXCURSION departure point?
A: Many of our tours will pick you up at the cruise pier.  For those that don't, just take a taxi - quick and easy.  We've gone a step further and listed the approximate travel times and taxi fares from your cruise port to each tour on the tour detail.  Just follow the instructions on your ticket.

Q: WHAT'S THE CATCH? ARE THESE THE SAME EXCURSIONS THAT MY SHIP OFFERS?
A: No catch.  Just real discounts, all the time.  No timeshare presentation - nothing.  Just saving you money in Cozumel - that's what we do.  Yes, these are the same tours your cruise ship offers and even more to choose from.

Q: I'M COMING INTO COZUMEL, BUT WANT TO DO A TOUR ON THE MAINLAND - HOW DO I GET THERE, DO YOU PICK ME UP IN COZUMEL AND TAKE ME?
A: The only reasonable way to get from Cozumel to the mainland is to take the passenger ferry from the Punta Langosta pier downtown to downtown Playa del Carmen on the other side of the channel.  Our mainland tours such as Chichen Itza or Coba Mayan Encounter will pick you up in Playa del Carmen at or near the ferry pier, and will drop you off there on the way back.  See Cozumel Ferry Information for more details.

Q: what if my ship doesn't port?  do i get my money back?
A: We are proud to feature Cozumel's best No-Port, No-Pay policy.  If during your sailing, your ship doesn't make port as scheduled due to weather, mechanical failure or other unforeseen circumstances, just give us a call or drop us an e-mail to let us know (please tell us as soon as you know!), and we'll be happy to refund your money 100% - no service charges or other hidden fees.  We know how to take care of our customers - after all, you're the ones taking care of us!  See our terms and conditions for details.

Q: ARE YOUR excursions ON "SHIP TIME" OR "LOCAL TIME"??
A: All of our tours run on Cozumel local time (Central Time).  If your ship has departed from a port on Eastern Time, make sure to check with your ship to see if their estimated port times are local time (Central Time) or if they are listed in Eastern time.  Most ships do change to Central Time, but it's better safe than sorry.

Q: why should i book my excursions through you?
A: There are so many reasons!  See our General FAQs to see all the great reasons to book your excursions with us.  Among others, you get our local expertise, you get our exclusive discount card free with your reservation, we have a great cancellation policy (see our FAQ for details), we get exclusive privileges for our guests on some tours, toll-free English-speaking customer support, and of course - you save SO much money!

Q: HOW FAR IN ADVANCE DO I NEED TO RESERVE MY SHORE EXCURSIONS?
A: The sooner the better.  A minimum of 24 hours in advance is required, but activities do sell out, so make yours as soon as you know that you want to take it.

Q: HOW DO I BOOK AN EXCURSION THROUGH YOU?
A: You can either use the online booking forms located at the bottom of each tour page, or you can call us toll-free at 1 (877) 845-8158 from the U.S. and Canada. Follow the on-screen prompts to complete your checkout.  You will receive an e-mail receipt immediately, and within 24 hours you'll receive an electronic ticket that you'll give to the operator on the day of your tour. 

Q: I'M THINKING OF BOOKING 2 EXCURSIONS DURING MY STOP - SHOULD I?
A: Before booking two excursions in one port of call, please call us.  We'll be happy to help you plan your schedule so that you pick only excursions whose schedules will work together, and with your ship's schedule, and let you know if you're cutting it too close.

Q: HOW DO I CONTACT YOU ONCE I'M IN COZUMEL?
A: You can call us toll-free at +52 (987) 980-0506.