CUSTOMER REVIEWS
We get this question a lot - "how do I know I can trust you?". Another good one is "why should I choose you?". Always a hard question to answer - what do you say to that? Well, on this page, we'd like to let our customers do the talking!
It takes a little something special to make people want to take time out of their lives to drop us a note to thank us for helping them to have a good time. Here are some of the folks who have done just that. Thanks for the warm fuzzies!
Let us know how you thought our service was
We love to hear from you!
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Customer Reviews and Testimonials
"My wife and I visited Mr. Sanchos last month. We both thought it was the best part of the cruise. Our bar tender Andres could not be better. We plan on returning next year!" - Gary Siracusa and Family
"Ask for Jonnie! He was the perfect tour guide. We had our own jeep to tour privately with him. We were not 1 of a group of 20 + Jeeps that was offered elsewhere. We got to see and do more not being part of a large caravan and we got to customize our itinerary, I liked that because I researched and I wanted to visit a cocoa factory. This is definitely the best deal going on. Got back in plenty of time to board the ship. You won't regret this jeep tour, just ask for Jonnie!" - Nancy Heilman from Lock Haven, Pennsylvania
"We spent the day with you on June 24th on an excursion while in Cozumel off the Carnival Dream. Your beach resort far exceeded our expectations. From the moment we arrived we were met by Edgar (Elvis) and he took care of us the entire day. He set us up with a table at the beach immediately and kept the food and drinks coming. My husband and I had the most amazing massage by Keila. She was very sweet and I have to say it was the best massage I had ever had. Mr. Sancho's will always be our all inclusive beach resort choice when in Cozumel on future trips. The food was truly delicious! Thank you for making our day amazing!" - Kellye Thomason from Lafayette, Louisiana
"My sister and I went on your whale shark excursion on 7/11/16. Cindy was our guide and Isaac was the captain of the boat. They were wonderful!!! They were very knowledgeable about the animals and made sure that we enjoyed the trip. We thoroughly enjoyed the excursion. Thank you!" - Jennifer Elliott from Salt Lake City, Utah
"Paco was great for our Ultimate Jeep Tour that we took in Cozumel Mexico. He made the trip a lot of fun. The only thing we would have changed is that my grandmother waited until the end of the tour to buy a hat at Paco's recommendation and the store he had us shop in had little selection and charged them far too much. However, the rest of the trip was wonderful!" - Jessica from Durham, North Carolina
"Poncho was a fantastic tour guide! We had a great time touring the island with him!" - Mandy from Fairview, Texas
"We did the mini sub tour with the underwater scooters. It was a fabulous excursion that I would highly recommend to anyone! The guides were fantastic and the amenities were great! Would definitely do it again!" - Ross from Savage, Montana
"Hi my name is Rob. My wife Cheryl and kids just got back from Cozumel and we had a blast! We took the private Jeep tour and our tour guide was Eric. I must say that even though the ship got into port late, Eric waited for us and gave us the best tour ever. I like the fact that Eric went above and beyond anything we were expecting. Instead of the typical tourist tour, Eric gave us a Cozumel experience. Eric took us to places you cant or wont see unless you, A. live in Cozumel or, B. u have been there before or, C. you have a tour guide like Eric who knows exactly what people want and how to deliver it. We will differently go back and take the tour again but only if Eric is our tour guide. He is the best and deserves all the recognition, praise, and status change you can give him. We will recommend this tour site and tour to all our friends! - Rob, Cheryl, Reanna and Kody from Port Richie, Florida
"My boyfriend and I did the private Tulum express tour a couple weeks ago when our cruise ship docked in
Cozumel, and it couldn't have been more perfect! Our
guide, George, was one of the friendliest and most
accommodating people I have ever met. He helped us
purchase drinks and translated for us, since neither of
us know any Spanish, and his English was almost perfect
so we never had a language barrier. We loved that he had
a cooler in the van and we could drink on the way there,
and had the option to stop anywhere we wanted. He talked
with us the entire drive there and back and gave us some
great information, advice, and recommendations. He also
helped us get a guide at the ruins and arranged that for
us. Overall, we couldn't have been more pleased and were
so happy we met George. He definitely made our
experience in Mexico better and more enjoyable. The
ruins were also beautiful and fascinating, and we loved
having as much time as we wanted there with the private
tour. Thanks for such a great tour and experience, we
really appreciate it!" - Lauren & Todd from
Clearwater, Florida
"I took the Pirate Ship with
low expectations but OMG what a great time!! The crew is
AMAZING they never leave character and are so involved
with the guests. Honestly I would have gladly paid for
this trip without the food (though very good). Next trip
to Cozumel will put this top on my list!" - Ruth NY
"We were extremely
impressed with the friendly service we received from
Cozumel Tours. We booked our scuba diving online after phoning the office on
their toll free line and speaking with their super
friendly and helpful staff. They assured us that they
would have a size 15 flipper available. After booking
they sent us a confirmation and asked us to bring that
along with us. Unfortunately I forgot the paper and did
not remember it until we were on the ferry. When we got
off the ferry I asked at another scuba tour kiosk if
they knew of Cozumel tours and if they could direct.
This fellow immediately phoned Porfirio (our scuba
diving instructor) and got us a cab to Caleta marina
where we were easily able to find Porfirio. He did not
stress over the fact that we had forgotten our paper, he
had my oversized flippers ready and also had scuba gear
available for my wife (who only wanted to snorkel).
Porfirio spent the next hour very patiently and gently
explaining to us all about the gear and convincing my
wife that she should try scuba diving. He drove us to a
tidal pool and gradually introduced us to the equipment
and worked with my wife for quite awhile to calm her
fears. He took her by the hand and carefully and gently
taught her how to scuba dive in the four foot deep tidal
pool before taking us both out for almost an hour in
deeper water where we saw moray eel, lobsters, crab,
barracuda, etc. It was a wonderful experience with a
dive master who is truly a wonderful person. If you are
looking for a personalized experience from a company and
a divemaster that truly care about people I would highly
recommend Cozumel Tours!" - Fred & Kelli from Calgary,
Alberta
"Just got back from
Cozumel. It was a wonderful experience with loads of fun paddle boarding,
snorkeling and hanging at the beautiful beach. We
definitely plan on going back! -
Steve from
Florence, South Carolina
"Just
want to say Thanks you again for another great tour !!
We did the Dune Buggy &
Snorkeling tour in Cozumel on April 25! What
an outstanding tour!! So much to do and see. Clemente
Perez was our tour guide. He was a blast!! I think it
was one of the best day ever!! The guides went out of
there way to take pictures and make us laugh!!!
Snorkeling, lunch, Tequila tour & taste, Maya’s Ruins
and a GREAT Beach to stop at. The dune buggy were new
and so much fun fun!!! This is a "MUST DO" if you are in
the Rivera Maya area or on a cruise ship to Cozumel!! We
did 3 other tours with you guys to the ruins and they
were also great as usual . But the Dune buggy were the
most fun for sure!!!" - Tonya from Dawson Springs,
Kentucky
"Excellent snorkel tour as advertised. Guide "Israel" very cordial and very
concerned with safety of guests. Boat crew took very
good care of my wife who remained aboard. Crew provided
unlimited soft drinks and beer. Crew took snorkel photos
of guests for purchase after trip. On time start and
finish of trip. Short 15-20 minute boat ride to reef
gave guests chance to see Cozumel shoreline and ships in
port. Extremely professional and cordial operation!" - Jim from Texas
"MY family used Cozumel
Tours for our Sea Lion
Adventure in Cozumel April 1st and they were great.
Customer service was amazing and I would highly
recommend using them to anyone who is traveling to
Cozumel. A+++!" - Shawna from Mesquite, Texas
"Last November we
took an excursion off the Carnival ship with your
company to the museum and beach. We had a wonderful
tour guide, Chucho!!! He was very friendly and
helpful. He was knowledgeable and made sure everyone
had a good time! We appreciate his hospitality
very much!" - Sheri from Roanoke, Virginia
"Actually I don't have a
question. We're coming to Cozumel in march, not yet
finalized. You have a great site, I'll be sure to book
with you!" - Sheldon from Kelowna, British Columbia
"We just got back from our
vacation. We took the jeep tour with Poncho. What a great time we had in
Cozumel. He was wonderful and took us to uncrowded areas
for snorkeling, beach, lighthouse, sightseeing around
the coastline. So glad we booked this separate from the
cruise line. There were only 8 of us for our own private
tour!" - Terry from Fair Play, South Carolina
"Thank you for the nice three reef tour. It
started on time and the guides were professional and
very accommodating. Our family loved it!" - Jim from
San Diego, California
"We had a great time on the Xrail Buggy trip.
It poured the night before and made the tail to the cave
wet and dirty. We got soaked the entire off road trip
which was perfect! Holding their jungle creatures was
awesome and swimming in the sinkhole cave was
great. Our guide Dany was great to hang out with and
the rest of the staff was very welcoming and friendly!"
- Jason from Milwaukee, Wisconsin
"WOW, the Pirate Boat
charter lunch
and snorkel was so much fun. I (the wife) didn't know
what to expect and didn't want the typical touristy
venue. We understand from numerous folks that this lunch
cruise was a new addition to their lobster dinner cruise
option. The crew hammed it up from the moment they
pulled in to the pier music ablazing! They were timely,
professional, and knowledgeable. "Porkchop" kept us
moving and the crew kept the drinks flowing. The ship
had clean bathrooms, too. The lunch was fresh and hot,
and quite frankly, rivaled the food from our hotel. Had
we known just how much fun this would be, we would have
booked another day. Definitely a do-again experience!" - Kelly and Eric from West Grove, Pennsylvania
"Went snorkeling on the pirate ship and had a fantastic time. The crew was funny,
helpful, and a joy to spend the day with. The food and
drink was good and a lot of it. Would recommend this trip
to anyone who is in Cozumel!" - Bonnie from Marathon,
Florida
"I recently visited your
establishment with a group of twelve. We all had a
fantastic time and truly enjoyed the hospitality we
received from Julio the bartender, Pamela and Francisco.
I intend on keeping this memory as "happy place" that I
might need to escape too. Thanks again and give your
staff a big pat on the back for doing a wonderful job!"
- Angela from Tampa, Florida
"I recently visited
Cozumel, my daughter gave me tickets to go on the pirate ship. I was blown
away, from the captain to the pork chops! It was a
great time, lot of laughs. So good to see a female
pirate also. I give you a 10 for being original!
Food was excellent. Thank you for a great time.
I'll be back!
"We took a snorkeling tour in Cozumel on April the 2nd. We – two adults and an 8 year old, are good swimmers and snorkelers and enjoyed our tour very much. The reef was good, a lot of sea creatures (stars, stingrays, various fish), colorful corrals, clear water with excellent visibility. Both places one shallow, another one deep offered good snorkeling. The staff was helpful and attentive. We want to specially thank the photographer who snorkeled with us and made some wonderful photos of all of us plus added some other nice underwater pictures. Overall it was an excellent tour and a nice stay afterwards at Money Bar with good swimming and cafe!" - Victor from Leonia, New Jersey
"We took the jeep tour on Saturday and our guide Baco was VERY good and VERY helpful. He had a good positive attitude, was funny and took us to some interesting places. I wanted to compliment him!" - Ron and Diane from Lancaster, New York
"So glad I found your website online!!! I not only got a hell of deal but had a great experience!! Horseback riding to El Cedral with Carlos - super great amigo!!! Thank you!" - Kris from North Oxford, Massachusetts
"I tried to reserve the excursion through another website but they were booked so I called Cozumel Tours, and I'm glad I did. My wife and I went on the Segway and Snorkel tour in Cozumel. Boy, what a treat! Our tour guide, Hernando or "H" for short, was very courteous and friendly. He gave us a lesson on how to drive a Segway then we practiced around the parking lot for about 10 minutes. His assistant (I forgot his name) loaded our bags into his pickup truck and drove behind us while we were cruising on the Segways. It was the first time my wife and I rode Segways and did snorkeling. We had a great time! I'm glad that I did not book the excursion with the cruise ship, because we were the only two people who signed up through Cozumel Tours, and had our own "private tour!" - Ric & Michele from Orlando, Florida
"Our family had a lot of fun during the Jeep tour. Our older son (9 years old) especially liked the snorkeling and driving around in the Jeep. It was a blast, and we hope we can visit Cozumel again soon!" - Pavel from San Diego, California
"We enjoyed the [ATV Tour] day so much thank you! It was fantastic and we totally enjoyed ourselves. Thank you again and Happy New Year ! - Siobhan from Naples, Florida
""Just got back from Cozumel, took the two reef snorkeling trip. Our guides were so good. We had exchange students with us from Germany. The guides made it their personal mission to make certain our students saw the reefs and were kept safe. Our guides never made us feel that we were in a hurry. They answered all of our questions. It was like they had been waiting to take us out and show us everything they love themselves. I can recommend this tour with great enthusiasm!" - Neil from Richmond, Texas
We had a most awesome tour! It was the best snorkel ever. Francisco, Sergio and Juan were great. Thanks again for your attentiveness, we will use you again on our next trip to Cozumel, your trip was much better than any of the others we took.. we'll only use you next time!" - Drew from Madison, MS
"My husband and I had a wonderful time this past Saturday on the Catamaran Sail and Snorkel excursion in Cozumel, Mexico! My husband doesn't snorkel but he had fun watching me and drinking! This experience was my second time snorkeling and it was one of my best times ever!!! Fernando and Rapheal were wonderful!!! The captain of the catamaran was wonderful too! The rest of my group had a blast as well and when we come back to Cozumel I will definitely book another excursion through your site!!!" - Reggie & Geneca from Lake Charles, Louisiana
"We had a WONDERFUL time on our horseback ride! Our guide Ernesto was fantastic! Thank you for your flexibility!" - Amy from Belleair Bluffs, Florida
"We really enjoyed our horseback ride today .. and the rain just made it cooler. Miguel was great and he really accommodated our needs with varied experience and ages 8 to 80!" - Buck from San Marcos, Texas
"I just had to write to tell you that we took your Discover Scuba excursion in Cozumel. Our instructor was fabulous and I have to tell you that I have been on many cruises and done many tours, thru the ships and through private tour companies. However, we were so pleased with your instructor and the service and attention he gave to us that I had to write you. He was a wonderful man and he is to be commended. You can be sure we will use your company whenever we are in the Caribbean. Thanks again for the wonderful experience. We have used your service before and have always been pleased, but this man went over and above to make our day unforgettable. We will continue to tell all our friends about your tours also. Thanks again!" - Virginia from Pembroke Pines, Florida
"We originally booked 4 tours for our honeymoon vacation. On the day we left for our honeymoon we had difficulties with the flights that caused us to not be in Cozumel on time. I immediately called your customer service reference our tour the next day. They were very helpful in rescheduling the tour for later in the vacation. We took the Chichen Itza tour, Whale Sharks and ATX rail's. The Whale sharks was an amazing time. My husband and I both got a little sea sick, and both the guide, Mike as well as the boat captain, (can not remember his name) were very friendly and understanding about it. My husband's experience with the Whale sharks was above and beyond what we expected. We were also able to see some Sea Turtles, Mike was very knowledgeable about them and then they took us snorkeling at the Reef. We provided a review of the ATX rail with Wild Tours on trip advisor also. All 3 tours were very exciting and fun. We have recommended the Cozumel Tours website to our travel agent and anyone we know that is going to Cozumel. We were very pleased with the service and will definitely use you again!" - April from Eldon, Missouri
"The mini sub tour was fabulous. The location was beautiful and the guides were awesome. We appreciated the fact that it was not crowded and therefore a much more personalized experience. I would definitely recommend to anyone visiting Cozumel!" - Joni from Birmingham, Alabama
"We recently did the Segway / snorkel tour in Cozumel, while on a Carnival Cruise. We had a great time, the tour guide was excellent, the excursion went very smoothly, we were back in plenty of time for our ship departure, and had a great time. Our teenage kids thoroughly enjoyed the Segways. We would highly recommend the excursion!" - Cindy from Thunder Bay, Ontario
"We did the ATX Rails to Punta
Sur and had a wonderful time. We came from the cruise
ship and this being our first time not doing an excursion
with the cruise ship we were a little nervous about getting
back in time, but Roberto and William did an awesome job
at worrying about us making it back to the ship and letting
us have fun. The buggies were fun and my wife really enjoyed
the mud holes!!! If your cruising and have never thought
of choosing an excursion away from the cruise ships excursion,
then here is your opportunity. Our tour guide made sure
we were where we needed to be and promised us if we felt
uncomfortable about getting back at any time he would have
a taxi standing by. Thanks guys for our best excursion on
our trip better than the others we booked with the cruise
line!" - Wayne from
DeForest, Wisconsin
"Hi! My husband and I just
returned from our Caribbean cruise and wanted to thank you
for making it so fabulous. I wanted to give an extra
special shout out to our friends Brian, Rafa, and... sorry,
I forgot the other gentleman's name. They were all fabulous!!!
We loved the snorkeling,
the music, the homemade guacamole, and I recently discovered
how much I love tequila sunrise! Please pass the word along
and let them know what a fantastic time we had. Can't wait
to return someday and do it again!!!" - Toni from Deshler,
Ohio
"I would like to give the Jean LaFitte Pirate Boat charter that we did the highest of compliments. They were
the most wonderful people. They far exceeded not only our
expectations, but also by the amount of friendly and wonderful
people that they had working on the boat that day. I have
to say that not only the experience, but the superb food
that was prepared and the quality of the entertainment was
exceptional. The way that they served the food by
setting up tables and using real plates and silverware was
beyond all expectations. There is plenty of room on the
boat with two fine lavatories, cuartos de banos ) clean
and in good working order was definitely a plus. You
never had to seek out a drink as they were constantly being
served.. And yes he had the special drink requests on board.
They even had a DJ who was mixing music for us. Thanks Again!"
- Dr. Russ from USA
"Tom and I booked a sea turtle excursion with you guys for last Monday (November 1st) to Akumal ,
with lunch and drinks included. Just want to give you some
feedback on it---it was OUTSTANDING, mostly because of Jonathan
the guide. A nice guy named Sam met us at the Cozumel ferry,
gave us tickets, walked with us as far as he could, and
said someone would meet us at the other side, in Playa del
Carmen. I am a NERVOUS traveler and I was having anxiety
over being lost in Playa del Carmen---everything was great.
as soon as we got off the ferry, Jonathan was there, and
I felt safe for the whole day. He took us snorkeling
at a lagoon, then we went to snorkel with the sea turtles
and sting rays. The beach resort was absolutely gorgeous,
as was the beach. Putting on my flipper, I could see the
strap was about to break -- Jonathan gave me his flippers
and he wore the bad ones. And boy could he spot the creatures
under the sea!! I don't even know how many turtles and sting
rays we saw--but Jonathan does, because he logged them all
in his book.
He took pictures for us and
of us, and we were in the ocean for a long time. then we
had the MOST delicious lunch at the beach club. I truly
CANNOT tell you how good the authentic Mayan food was at
this resort!! And the workers were so nice! Our glasses
were never empty (nor were our plates!) Jonathan sat with
us at our table and told us all about his life growing up,
and his life now, and why he loves what he does. Honestly,
for me, the BEST part of the trip was just getting to hang
out with a cool guy and learn about the culture there. Well,
and of course the sea turtles!!! So thank you for a great
trip, I felt the expense was agreeable when you factor in
the travelling, the meals and drinks, and the great conversation.
thanks, guys!!!" - Kim from Webster Groves, Missouri
"Our family really enjoyed
the snorkeling in Cozumel
thanks to the crew on the snorkel boat. I cannot
recall the snorkel guide’s name, only that the boat driver
went by Pancho, but I have attached their photos so they
may be recognized. They communicated well with all guests,
operated safely and professionally. The two men provided
their guests a first rate excursion and I will recommend
them to other’s visiting Cozumel!" - Jeffrey from Taylor
Mill, Kentucky
"Thank you for the great snorkel trip! The reef
snorkel was beautiful. The fish were so colorful and we
even had a barracuda swim under us! I will recommend your
tour to everyone!" - Derek from Navou, Alabama
"My sister, 2 cousins and myself
did the Jeep tour and
this was by far my favorite part of our trip to Cozumel.
The snorkeling was amazing and getting to see the other
side of the island was absolutely breath taking!!
The guides, Paco, and I don’t have the name of the other
guide, they made the tour even more enjoyable with their
outgoing and likeable personalities!!!! Kudos to those
guys, they did their jobs well!!!! Thanks for the memories!"
- Jennifer from Omaha, Nebraska
"Just got back to work....but
wanted to say, we had an awesome time! Victor was
great. We have told many people about you guys and
really, really enjoyed the ATX rail. It was a
highlight of our vacation. I strongly recommend it to anyone
who wants fun and adventure while traveling to Cozumel.
When we come back to Cozumel, we will call you guys again!
Thank you for a great time!! - Renee from Wylie, Texas
"I want to tell you that the Jeep tour was excellent!
Great guide, great food and overall good time. Thank
you!" - John from Davie, Florida
"We had a great time at Mr. Sancho's Monday. The gentleman
that accompanied us on the horse ride was really
a great guide!! Also, Roma the server was such a nice fellow.
I enjoyed his service very much. Thank you!" - Jon and
Lisa from USA
"Would like to thank you for
everything. The horseback
riding was great! The guys at the ranch were real professionals!"
- Steve from Oceanside, New York
"We were in Cozumel in early
December and took advantage of your Jeep Tour. Your
tour lived up to and exceeded our expectations. The
tour was well organized and your guides were total professionals.
The greatest compliment I could give you is I recommend
your company to everyone and I keep your email address on
my computer in case we ever get back to Cozumel!" - Don
& Jean from Acton, California
"I just wanted to let
you know that we had a wonderful tour and will highly recommend
your company and Jeep tour to others. Our guides were excellent (I’m not good at remembering names but they said to
just call them “hey you” J). The whole family enjoyed
their information and good humor. What could have
been a very scary experience in a foreign country turned
out to be the highlight of our cruise vacation! Our family
truly appreciated your accommodation for us given that our
cruise docked in the afternoon. Wish we were still in warm
and sunny Cozumel! Its snowing here!" - Debbie
from Kingsport, Tennessee
"I just wanted to touch base
and let you know what a wonderful time my boyfriend and
I had on the glass bottom
boat snorkel ride we took in Cozumel this past week.
We ended up being the only people on our boat, which was
captained by a man named Francisco, and our guide (who's
name I can't remember) was amazing! He took
us to all the reefs the other ships were stopping at, but
was so enthusiastic, he would dive down to the bottom and
grab a starfish, or a conch shell, or lure a lobster out
of a cave. It was great, I've never had a better time.
Thank you!" - Teresa from Tewskebury, MA
"We were in Cozumel the first
week of August. You gave our family and friends a guided
tour (Chankanaab). Just wanted to say thank you for
the tour. You did a great job -- very knowledgeable!
The Mexico history was very interesting. We enjoyed
it very much. Thanks again!" - Angie from NC
"We recently were in Cozumel
and purchased the Mr. Sancho's
Cooking Class Excursion through your company.
I just wanted to drop you a note to say that we had such
a wonderful time. The 'Iron Chef' and his team of assistants
were the best. The pricing on this excursions considering
that you get to drink the Margaritas that your learned to
make plus eat the food that we prepared was an incredible
value. I work for Cruise.com, the internet's leading
cruise seller and you can believe that I will be referring
all of my clients to do this course/tour. Thank you all
so much for such a wonderful experience!" - Penny from
Cruise.com
"We made it to our scuba dive and
had a great time. Thanks again. Juan (dive instructor) was
very patient with us and very accommodating. I'll
be sure to put a good comment for your company on the travel
websites!" - George from Anchorage, Alaska
"My husband and I were on the 3-reef snorkel with
Ricardo on 9/11 and just wanted to tell you that it was
the best snorkeling we have ever had. I have a very small
face and your equipment was the only equipment I have been
able to use that didn't leak or was too big. It was great.
We always snorkel when we come to Cozumel and you are now
our choice from now on. Again, thank you very much!" - Edee from Rockport, Texas
"I just returned from a cruise
to Cozumel. I cannot express how much the excursion our
group booked on the Manta
Catamaran meant to everyone on board. We booked a private
charter for our group of 24. Our clan consisted of 10 adults
and 14 children. The kids ranged in age from 3 to
16 both boys and girls. The kids are still talking
about everything they saw while snorkeling. My 5 year
old son thought he was swimming in an aquarium! The
crew went out of their way to make our trip memorable.
They were the best! From stopping at shallow reefs for the
children to dropping us off by downtown Cozumel, we could
not have asked for more. As I looked on the web, I
had a hard time finding feedback for this particular excursion.
I was a little concerned that we would not receive what
we were expecting. Boy did I have that completely
wrong! If you are planning a trip to Cozumel, do not
hesitate to book this excursion. It was worth every penny!"
- Ginger from Mobile, Alabama
"I recently returned home from
a cruise to Cozumel on which my family and I chose your
company's Jeep tour as our shore excursion. The guide truly made the best
of it, as did we. He had a plentiful supply of beer,
water, and soda...all ice cold. His English was great,
and so was his sense of humor. His name was Santiago,
and his service was admirable. I appreciated the relationship
he had with all of the proprietors of the businesses we
stopped at. The guide at the Mayan ruins gave the
most interesting and informative tour. There were
no boring parts, and we actually enjoyed walking around
in the sun on a hot day. He was patient, kind, and
did a wonderful job. Onto the tequila factory...excellent
experience. It was not the huge tequila ("every kind
of tequila") mega-store that I was anticipating...not at
all. The hand-blown glass bottles, the flavors of
tequila that I have never even imagined, and the funny laid-back
tour guide all made the whole experience feel very personal.
On the way back out to the Jeeps, a man threw a lasso and
got it around my waist...it was awesome. I didn't
even think twice about letting him do it. This was
all followed by a breath-taking, high-spirited trip along
the beach to a restaurant that was peaceful and welcoming.
We ate wonderful food and were waited on by our tour guide.
We were sad to go back to the ship. It was a spectacular
experience, and your company deserves a high review.
Your company has very low and reasonable prices, along with
a completely full-service, no-worries experience in Cozumel.
This shore excursion was easily worth double what we paid
for it, so I appreciate you keeping your prices so low while
keeping your customer service standards so high. I
could go on and on...However, I do have to say that on my
next cruise to Cozumel, I will definitely be choosing an
excursion through you. I hope your business continues to
do very well despite the tourist issues in other parts of
Mexico!" - Crystal from Livingston, Texas
"Everyone I was in contact
with at Cozumel Tours was very courteous and helpful when
i booked 3 shore excursions the day I left on my cruise
2/21/09. They Emailed my confirmation and tickets
to me on the ship. this was very helpful. We took mini subs, Zip lines, and horseback riding on
the beach. Everything and everyone we were in contact
with the whole day were very professional and made our trip
incredible. Thank you so much for all of your help. I rate
Cozumel Tours a 10 out of 10 in customer satisfaction, and
would recommend them to anyone traveling to Cozumel.
Their tours will save you bunches of money over the cruise
line prices for shore excursions, and leave you with plenty
of cash for a nice tip. Thank you again and BRAVO
Cozumel Tours!" - Donald from Winter Haven, FL
"I
wanted to contact your company with good news. We
were very, very pleased with the private tour that we arranged
with your company. Given our cruise schedule, our
tour to Tulum/Aktun
Chen had to be timed just right. And it was!
The representative that met us in Playa del Carmen and the
van driver were on time and very helpful to us. The
transportation was clean and air conditioned. I would
definitely recommend your services to friends and family!"
- Stephanie from Plymouth Twp., Michigan
"Our
tour to Chichen-Itza was
great in all respects. William was the guide. we appreciate
his pride in the Mayan history & culture!"
- Thomas from Carlsbad, New Mexico
"We enjoyed
our trip and think that you set us up with a good company
and we can't complain when a company makes a decision for
safety reasons. We were disappointed with not being
able to snorkel but appreciate what both your company put
together for us and will readily recommend using your company
to others!" - Dwayne
and Laura from Charlotte, North Carolina
"I’m hoping you remember
myself and my sister Marylou!! We came on Saturday, Feb.
14th to your Cool!!! Zip lines…. We wanted to tell you what a GREAT time
we had!!! Alexis and Moses are wonderful and made us feel
very safe and comfortable. Also, great guys, to have fun
and laugh with. We had such a great time, we are planning
another trip!!!! Take care and thanks again! - Julie
from Kansas City, Kansas
"My
family and I want to let you know what a great time we had snorkeling with Mario last
Tuesday. He explained everything very thoroughly with
us, and made us, and our 3 daughters, feel safe as we explored
the ocean. He continued to be very hospitable after our
tour.. And the rate was far better than what we would have
paid through the cruise line! Thank you for a memorable
experience!" - Mike & Dawn from Ardmore, Texas
"Hello,
everyone at Cozumel Tours: I am shocked!! I
couldn't believe how prompt each of you have been.
I thought I would be calling you about my refund AFTER the
whole cruise and flight home. When I emailed questions
about your tours they were answered quickly. Even
the suggestion of only taking the Tulum Express and not
combine with Aktun Chen was greatly appreciated. Reserving
only the one tour gives us a few moments to see a little
of Cozumel. Can't wait to meet your guide and take
off on a wonderful adventure. Thanks again for all
you help and consideration. PS - Our son and his family,
plus a group of others will be taking the same cruise -
visiting the same ports - in June, 2009. I've already told
him about your tours and how pleased we are so far!" - Barbara from Stewartstown, Pennsylvania
"Thank you for
such a great website. Very informative and we will
definitely look for your tours when we arrive at Mayan Rivera.
The ferry will be great. Thanks a bunch from Canada!"
- Tracy from Edmonton, Alberta
"Our excursion
was the Pirates Dinner
Cruise. We were met at the designated time and
place and treated wonderfully from that moment on.
The dinner was almost canceled due to weather, but at the
last minute it was decided to proceed. The crew was
very entertaining and totally in character. The captain
a showman. The drinks refreshing and the service was
wonderful. The food was some of the best we had on
the island and made this a memorable experience for us both.
We had a wonderful trip thanks to your company and just
wanted to acknowledge it!" - Kelly from Sacramento, California
"I had a wonderful time doing the mini sub adventure. I must admit I was very nervous to try this, but the instructors made me feel very comfortable. I would definitely recommend this to anyone!" - July from Gaynesville, Texas
*********************
Reviews and Recommendations on the Internet
Referrals are the best compliments we can receive - it reaches people who otherwise might never have known about us. Thanks to all the people who took the time to spread the word!
"Paraiso Reef
is only a 15 minute boat ride from San
Miguel, and here the clear water is the only
thing between you and a colorful reef
flashing with vibrant sea life. We recommend Cozumel Tours, where they'll get you a
glass-bottom boat so you can enjoy the
passing sea life below, even on the journey
there and back from your snorkeling
experience!" - Islands Magazine (Photo #9)
"Most of our
activities were booked through
cozumel-tours.com, a great resource on the
web for anyone traveling to Cozumel. Cozumel
Tours has dozens of activities, tours and
excursions available to choose from and it
made our activities hassle-free as we were
able to do all of our research and booking
before arriving on the island. And they had
great discounts to boot!" - Family Life & Travel
"I just booked
the pirate ship with www.cozumel-tours.com.
We leave for Cozumel 01/24/09, so he have not
been on the excursion yet. I made a mistake
on the date when booking and they were very
helpful in helping get it corrected! They were
very quick to answer my emails and they even
called me a couple of times. So far so good!!"
- A TripAdvisor
Forums member from Ashland, Kansas
"[Did you book
with Cozumel Tours? I'm considering them]. Yes, I did, and they were wonderful! I bumped
up my post about this excursion for you. We
will definitely do this again!"
- Grits53 from North Louisiana (CruiseCritic)
"I just returned from Cozumel
two weeks ago. I did the Three Reef Snorkeling trip thru www.cozumel-tours.com.
It was amazing. The boats are really little but the reefs
are beautiful." - Anne from Northern California (CruiseCritic
Forums)
"Hello, several horse back
tours that are extremely reasonable that are fun, can be
booked at: www.cozumel-tours.com. Booked with them
2X before and they are fun!! Have a great time!!" - Blksmom from Florida
(CruiseCritic Forums)
"We went on a private
island tour thru Cozumel Tours on May 9th. Great experience.
No problems. I had several e-mails from the company before
leaving for the cruise. I would use them again." - Pluto20_2 from Ohio
(CruiseCritic Forums)
"I haven't booked Cozumel through Johann & Sandra, but I did book through them for Mazatlan last year, and it was a good experience" - RoofingPrincess from Bristol, CT (CruiseCritic Forums)
"As for the cozumel excursion...we did cozumel-tours.com (don't forget the hyphen) and got a catamaran and 3 stop snorkeling tour for 40 bucks. AND, it just so happened, the 4 of us were the ONLY ones on this huge catamaran! It was incredible. The booking of the excursion was easy and they are very helpful and respond quickly to email and phone calls (and they speak english). Highly recommend this. It was a 3.5 hour excursion, so we had plenty of time to eat, shop, and visit Carlos and Charlies." - bev0426 from Mississippi (CruiseCritic Forums)
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