CUSTOMER REVIEWS

We get this question a lot - "how do I know I can trust you?".  Another good one is "why should I choose you?".  Always a hard question to answer - what do you say to that?  Well, on this page, we'd like to let our customers do the talking! It takes a little something special to make people want to take time out of their lives to drop us a note to thank us for helping them to have a good time.  Here are some of the folks who have done just that.  Thanks for the warm fuzzies! Let us know how you thought our service was We love to hear from you!

Customer Reviews and Testimonials

"I recently visited your establshment with a group of twelve. We all had a fantastic time and truly enjoyed the hospitality we received from Julio the bartender, Pamela and Francisco. I intend on keeping this memory as "happy place" that I might need to escape too. Thanks again and give your staff a big pat on the back for doing a wonderful job!" - Angela from Tampa, Florida

"I recently visited Cozumel, my daughter gave me tickets to go on the pirate ship. I was blown away, from the captain to the pork chops!  It was a great time, lot of laughs. So good to see a female pirate also.  I give you a 10 for being original!  Food was excellent. Thank you for a great time.  I'll be back!

"We took a snorkeling tour in Cozumel on April the 2nd.  We – two adults and an 8 year old, are good swimmers and snorkelers and enjoyed our tour very much. The reef was good, a lot of sea creatures (stars, stingrays, various fish), colorful corrals, clear water with excellent visibility. Both places – one shallow, another one deep offered good snorkeling. The staff was helpful and attentive. We want to specially thank the photographer who snorkeled with us and made some wonderful photos of all of us plus added some other nice underwater pictures. Overall it was an excellent tour and a nice stay afterwards at Money Bar with good swimming and café!" - Victor from Leonia, New Jersey

"We took the jeep tour on Saturday and our guide Baco was VERY good and VERY helpful. He had a good positive attitude, was funny and took us to some interesting places.  I wanted to compliment him!"  - Ron and Diane from Lancaster, New York

"So glad I found your website online!!! I not only got a hell of deal but had a great experience!! Horseback riding to El Cedral with Carlos - super great amigo!!! Thank you!" - Kris from North Oxford, Massachusetts

"I tried to reserve the excursion through another website but they were booked so I called Cozumel Tours, and I'm glad I did.  My wife and I went on the Segway and Snorkel tour in Cozumel.  Boy, what a treat!  Our tour guide, Hernando or "H" for short, was very courteous and friendly.  He gave us a lesson on how to drive a Segway then we practiced around the parking lot for about 10 minutes.  His assistant (I forgot his name) loaded our bags into his pickup truck and drove behind us while we were cruising on the Segways.  It was the first time my wife and I rode Segways and did snorkeling.  We had a great time!  I'm glad that I did not book the excursion with the cruise ship, because we were the only two people who signed up through Cozumel Tours, and had our own "private tour!" - Ric & Michele from Orlando, Florida

"Our family had a lot of fun during the Jeep tour.  Our older son (9 years old) especially liked the snorkeling and driving around in the Jeep.  It was a blast, and we hope we can visit Cozumel again soon!" - Pavel from San Diego, California

"We enjoyed the [ATV Tour] day so much thank you!  It was fantastic and we totally enjoyed ourselves.  Thank you again and Happy New Year ! - Siobhan from Naples, Florida

""Just got back from Cozumel, took the two reef snorkeling trip. Our guides were so good. We had exchange students with us from Germany. The guides made it their personal mission to make certain our students saw the reefs and were kept safe. Our guides never made us feel that we were in a hurry. They answered all of our questions. It was like they had been waiting to take us out and show us everything they love themselves. I can recommend this tour with great enthusiasm!" - Neil from Richmond, Texas

"We had a most awesome tour!  It was the best snorkel ever.  Francisco, Sergio and Juan were great.  Thanks again for your attentiveness, we will use you again on our next trip to Cozumel, your trip was much better than any of the others we took...we’ll only use you next time!" - Drew from Madison, MS
 

"My husband and I had a wonderful time this past Saturday on the Catamaran Sail and Snorkel excursion in Cozumel, Mexico! My husband doesn't snorkel but he had fun watching me and drinking!  This experience was my second time snorkeling and it was one of my best times ever!!! Fernando and Rapheal were wonderful!!! The captain of the catamaran was wonderful too! The rest of my group had a blast as well and when we come back to Cozumel I will definitely book another excursion through your site!!!" - Reggie & Geneca from Lake Charles, Louisiana

"We had a WONDERFUL time on our horseback ride!  Our guide Ernesto was fantastic!  Thank you for your flexibility!" - Amy from Belleair Bluffs, Florida

"We really enjoyed our horseback ride today ... and the rain just made it cooler.  Miguel was great and he really accommodated our needs with varied experience and ages 8 to 80!" - Buck from San Marcos, Texas

"I just had to write to tell you that we took your Discover Scuba excursion in Cozumel.  Our instructor was fabulous and I have to tell you that I have been on many cruises and done many tours, thru the ships and through private tour companies.  However, we were so pleased with your instructor and the service and attention he gave to us that I had to write you. He was a wonderful man and he is to be commended. You can be sure we will use your company whenever we are in the Caribbean. Thanks again for the wonderful experience. We have used your service before and have always been pleased, but this man went over and above to make our day unforgettable. We will continue to tell all our friends about your tours also. Thanks again!" - Virginia from Pembroke Pines, Florida

"We originally booked 4 tours for our honeymoon vacation.  On the day we left for our honeymoon we had difficulties with the flights that caused us to not be in Cozumel on time.  I immediately called your customer service reference our tour the next day.  They were very helpful in rescheduling the tour for later in the vacation. We took the Chichen Itza tour, Whale Sharks and ATX rail's.  The Whale sharks was an amazing time.  My husband and I both got a little sea sick, and both the guide, Mike as well as the boat captain, (can not remember his name) were very friendly and understanding about it.  My husband's experience with the Whale sharks was above and beyond what we expected.  We were also able to see some Sea Turtles, Mike was very knowledgable about them and then they took us snorkeling at the Reef.  We provided a review of the ATX rail with Wild Tours on trip advisor also.  All 3 tours were very exciting and fun.  We have recommended the Cozumel Tours website to our travel agent and anyone we know that is going to Cozumel.  We were very pleased with the service and will definatley use you again!" - April from Eldon, Missouri

"The mini sub tour was fabulous.  The location was beautiful and the guides were awesome.  We appreciated the fact that it was not crowded and therefore a much more personalized experience.  I would definitely recommend to anyone visiting Cozumel!" - Joni from Birmingham, Alabama

"We recently did the Segway / snorkel tour in Cozumel, while on a Carnival Cruise.  We had a great time, the tour guide was excellent, the excursion went very smoothly, we were back in plenty of time for our ship departure, and had a great time.  Our teenage kids thoroughly enjoyed the Segways.  We would highly recommend the excursion!" - Cindy from Thunder Bay, Ontario

"We did the ATX Rails to Punta Sur and had a wonderful time. We came from the cruise ship and this being our first time not doing an excursion with the cruise ship we were a little nervous about getting back in time, but Roberto and William did an awesome job at worrying about us making it back to the ship and letting us have fun. The buggies were fun and my wife really enjoyed the mud holes!!! If your cruising and have never thought of choosing an excursion away from the cruise ships excursion, then here is your opportunity. Our tour guide made sure we were where we needed to be and promised us if we felt uncomfortable about getting back at any time he would have a taxi standing by. Thanks guys for our best excursion on our trip better than the others we booked with the cruise line!" - Wayne from DeForest, Wisconsin

"Hi! My husband and I just returned from our Caribbean cruise and wanted to thank you for making it so fabulous.  I wanted to give an extra special shout out to our friends Brian, Rafa, and... sorry, I forgot the other gentleman's name. They were all fabulous!!! We loved the snorkeling, the music, the homemade guacamole, and I recently discovered how much I love tequila sunrise! Please pass the word along and let them know what a fantastic time we had. Can't wait to return someday and do it again!!!" - Toni from Deshler, Ohio

"I would like to give the Jean LaFitte Pirate Boat charter that we did the highest of compliments.  They were the most wonderful people. They far exceeded not only our expectations, but also by the amount of friendly and wonderful people that they had working on the boat that day. I have to say that not only the experience, but the superb food that was prepared and the quality of the entertainment was exceptional.  The way that they served the food by setting up tables and using real plates and silverware was beyond all expectations. There is plenty of room on the boat with two fine lavatories, cuartos de banos ) clean and in good working order was definitely a plus.  You never had to seek out a drink as they were constantly being served.. And yes he had the special drink requests on board. They even had a DJ who was mixing music for us. Thanks Again!" - Dr. Russ from USA

"Tom and I booked a sea turtle excursion with you guys for last Monday (November 1st) to Akumal , with lunch and drinks included. Just want to give you some feedback on it---it was OUTSTANDING, mostly because of Jonathan the guide. A nice guy named Sam met us at the Cozumel ferry, gave us tickets, walked with us as far as he could, and said someone would meet us at the other side, in Playa del Carmen. I am a NERVOUS traveler and I was having anxiety over being lost in Playa del Carmen---everything was great. as soon as we got off the ferry, Jonathan was there, and I felt safe for the whole day.  He took us snorkeling at a lagoon, then we went to snorkel with the sea turtles and sting rays. The beach resort was absolutely gorgeous, as was the beach. Putting on my flipper, I could see the strap was about to break -- Jonathan gave me his flippers and he wore the bad ones. And boy could he spot the creatures under the sea!! I don't even know how many turtles and sting rays we saw--but Jonathan does, because he logged them all in his book.

He took pictures for us and of us, and we were in the ocean for a long time. then we had the MOST delicious lunch at the beach club. I truly CANNOT tell you how good the authentic Mayan food was at this resort!! And the workers were so nice! Our glasses were never empty (nor were our plates!) Jonathan sat with us at our table and told us all about his life growing up, and his life now, and why he loves what he does. Honestly, for me, the BEST part of the trip was just getting to hang out with a cool guy and learn about the culture there. Well, and of course the sea turtles!!! So thank you for a great trip, I felt the expense was agreeable when you factor in the travelling, the meals and drinks, and the great conversation. thanks, guys!!!" - Kim from Webster Groves, Missouri

"Our family really enjoyed the snorkeling in Cozumel thanks to the  crew on the snorkel boat.  I cannot recall the snorkel guide’s name, only that the boat driver went by Pancho, but I have attached their photos so they may be recognized. They communicated well with all guests, operated safely and professionally. The two men provided their guests a first rate excursion and I will recommend them to other’s visiting Cozumel!" - Jeffrey from Taylor Mill, Kentucky

"Thank you for the great snorkel trip! The reef snorkel was beautiful. The fish were so colorful and we even had a barracuda swim under us! I will recommend your tour to everyone!" - Derek from Navou, Alabama

"My sister, 2 cousins and myself did the Jeep tour and this was by far my favorite part of our trip to Cozumel.  The snorkeling was amazing and getting to see the other side of the island was absolutely breath taking!!  The guides, Paco, and I don’t have the name of the other guide, they made the tour even more enjoyable with their outgoing and likeable personalities!!!!  Kudos to those guys, they did their jobs well!!!! Thanks for the memories!" - Jennifer from Omaha, Nebraska

"Just got back to work....but wanted to say, we had an awesome time!  Victor was great. We have told many people about  you guys and really, really enjoyed the ATX rail. It was a highlight of our vacation. I strongly recommend it to anyone who wants fun and adventure while traveling to Cozumel.  When we come back to Cozumel, we will call you guys again!  Thank you for a great time!! - Renee from Wylie, Texas

"I want to tell you that the Jeep tour was excellent! Great guide, great food and overall good time.  Thank you!" - John from Davie, Florida

"We had a great time at Mr. Sancho's Monday. The gentleman that accompanied us on the horse ride was really a great guide!! Also, Roma the server was such a nice fellow. I enjoyed his service very much. Thank you!" - Jon and Lisa from USA

"Would like to thank you for everything. The horseback riding was great! The guys at the ranch were real professionals!" - Steve from Oceanside, New York

"We were in Cozumel in early December and took advantage of your Jeep Tour.  Your tour lived up to and exceeded our expectations.  The tour was well organized and your guides were total professionals.  The greatest compliment I could give you is I recommend your company to everyone and I keep your email address on my computer in case we ever get back to Cozumel!" - Don & Jean from Acton, California

"I just wanted to let you know that we had a wonderful tour and will highly recommend your company and Jeep tour to others.  Our guides were excellent (I’m not good at remembering names but they said to just call them “hey you” J).  The whole family enjoyed their information and good humor.  What could have been a very scary experience in a foreign country turned out to be the highlight of our cruise vacation! Our family truly appreciated your accommodation for us given that our cruise docked in the afternoon. Wish we were still in warm and sunny Cozumel!  Its snowing here!" - Debbie from Kingsport, Tennessee

"I just wanted to touch base and let you know what a wonderful time my boyfriend and I had on the glass bottom boat snorkel ride we took in Cozumel this past week.  We ended up being the only people on our boat, which was captained by a man named Francisco, and our guide (who's name I can't remember) was amazing!   He took us to all the reefs the other ships were stopping at, but was so enthusiastic, he would dive down to the bottom and grab a starfish, or a conch shell, or lure a lobster out of a cave. It was great, I've never had a better time.  Thank you!" - Teresa from Tewskebury, MA

"We were in Cozumel the first week of August. You gave our family and friends a guided tour (Chankanaab).  Just wanted to say thank you for the tour.  You did a great job -- very knowledgeable!  The Mexico history was very interesting.  We enjoyed it very much. Thanks again!" - Angie from NC

"We recently were in Cozumel and purchased the Mr. Sancho's Cooking Class Excursion through your company.  I just wanted to drop you a note to say that we had such a wonderful time. The 'Iron Chef' and his team of assistants were the best.  The pricing on this excursions considering that you get to drink the Margaritas that your learned to make plus eat the food that we prepared was an incredible value.  I work for Cruise.com, the internet's leading cruise seller  and you can believe that I will be referring all of my clients to do this course/tour. Thank you all so much for such a wonderful experience!" - Penny from Cruise.com

"We made it to our scuba dive and had a great time. Thanks again. Juan (dive instructor) was very patient with us and very accommodating.  I'll be sure to put a good comment for your company on the travel websites!" - George from Anchorage, Alaska

"My husband and I were on the 3-reef snorkel with Ricardo on 9/11 and just wanted to tell you that it was the best snorkeling we have ever had. I have a very small face and your equipment was the only equipment I have been able to use that didn't leak or was too big. It was great. We always snorkel when we come to Cozumel and you are now our choice from now on. Again, thank you very much!" - Edee from Rockport, Texas

"I just returned from a cruise to Cozumel. I cannot express how much the excursion our group booked on the Manta Catamaran meant to everyone on board. We booked a private charter for our group of 24. Our clan consisted of 10 adults and 14 children.  The kids ranged in age from 3 to 16 both boys and girls.  The kids are still talking about everything they saw while snorkeling.  My 5 year old son thought he was swimming in an aquarium!  The crew went out of their way to make our trip memorable.  They were the best! From stopping at shallow reefs for the children to dropping us off by downtown Cozumel, we could not have asked for more.  As I looked on the web, I had a hard time finding feedback for this particular excursion.  I was a little concerned that we would not receive what we were expecting.  Boy did I have that completely wrong!  If you are planning a trip to Cozumel, do not hesitate to book this excursion. It was worth every penny!" - Ginger from Mobile, Alabama

"I recently returned home from a cruise to Cozumel on which my family and I chose your company's Jeep tour as our shore excursion.  The guide truly made the best of it, as did we.  He had a plentiful supply of beer, water, and soda...all ice cold.  His English was great, and so was his sense of humor.  His name was Santiago, and his service was admirable.  I appreciated the relationship he had with all of the proprietors of the businesses we stopped at.  The guide at the Mayan ruins gave the most interesting and informative tour.  There were no boring parts, and we actually enjoyed walking around in the sun on a hot day.  He was patient, kind, and did a wonderful job.  Onto the tequila factory...excellent experience.  It was not the huge tequila ("every kind of tequila") mega-store that I was anticipating...not at all.  The hand-blown glass bottles, the flavors of tequila that I have never even imagined, and the funny laid-back tour guide all made the whole experience feel very personal.  On the way back out to the Jeeps, a man threw a lasso and got it around my waist...it was awesome.  I didn't even think twice about letting him do it.  This was all followed by a breath-taking, high-spirited trip along the beach to a restaurant that was peaceful and welcoming.  We ate wonderful food and were waited on by our tour guide.  We were sad to go back to the ship.  It was a spectacular experience, and your company deserves a high review.  Your company has very low and reasonable prices, along with a completely full-service, no-worries experience in Cozumel.  This shore excursion was easily worth double what we paid for it, so I appreciate you keeping your prices so low while keeping your customer service standards so high.  I could go on and on...However, I do have to say that on my next cruise to Cozumel, I will definitely be choosing an excursion through you. I hope your business continues to do very well despite the tourist issues in other parts of Mexico!" - Crystal from Livingston, Texas

"Everyone I was in contact with at Cozumel Tours was very courteous and helpful when i booked 3 shore excursions the day I left on my cruise 2/21/09.  They Emailed my confirmation and tickets to me on the ship. this was very helpful.  We took mini subs, Zip lines, and horseback riding on the beach. Everything and everyone we were in contact with the whole day were very professional and made our trip incredible. Thank you so much for all of your help. I rate Cozumel Tours a 10 out of 10 in customer satisfaction, and would  recommend them to anyone traveling to Cozumel. Their tours will save you bunches of money over the cruise line prices for shore excursions, and leave you with plenty of cash for a nice tip.  Thank you again and BRAVO Cozumel Tours!" - Donald from Winter Haven, FL

"I wanted to contact your company with good news.  We were very, very pleased with the private tour that we arranged with your company.  Given our cruise schedule, our tour to Tulum/Aktun Chen had to be timed just right.  And it was!  The representative that met us in Playa del Carmen and the van driver were on time and very helpful to us.  The transportation was clean and air conditioned.  I would definitely recommend your services to friends and family!" - Stephanie from Plymouth Twp., Michigan

"Our tour to Chichen-Itza was great in all respects. William was the guide. we appreciate his pride in the Mayan history & culture!" - Thomas from Carlsbad, New Mexico

"We enjoyed our trip and think that you set us up with a good company and we can't complain when a company makes a decision for safety reasons.  We were disappointed with not being able to snorkel but appreciate what both your company put together for us and will readily recommend using your company to others!" - Dwayne and Laura from Charlotte, North Carolina

"I’m hoping you remember myself and my sister Marylou!! We came on Saturday, Feb. 14^th to your Cool!!! Zip lines…. We wanted to tell you what a GREAT time we had!!! Alexis and Moses are wonderful and made us feel very safe and comfortable. Also, great guys, to have fun and laugh with. We had such a great time, we are planning another trip!!!! Take care and thanks again! - Julie from Kansas City, Kansas

"My family and I want to let you know what a great time we had snorkeling with Mario last Tuesday.  He explained everything very thoroughly with us, and made us, and our 3 daughters, feel safe as we explored the ocean. He continued to be very hospitable after our tour.. And the rate was far better than what we would have paid through the cruise line!  Thank you for a memorable experience!" - Mike & Dawn from Ardmore, Texas

"Hello, everyone at Cozumel Tours: I am shocked!!   I couldn't believe how prompt each of you have been.  I thought I would be calling you about my refund AFTER the whole cruise and flight home.  When I emailed questions about your tours they were answered quickly.  Even the suggestion of only taking the Tulum Express and not combine with Aktun Chen was greatly appreciated. Reserving only the one tour gives us a few moments to see a little of Cozumel.  Can't wait to meet your guide and take off on a wonderful adventure.  Thanks again for all you help and consideration.  PS - Our son and his family, plus a group of others will be taking the same cruise - visiting the same ports - in June, 2009. I've already told him about your tours and how pleased we are so far!" - Barbara from Stewartstown, Pennsylvania

"Thank you for such a great website.  Very informative and we will definitely look for your tours when we arrive at Mayan Rivera.  The ferry will be great.  Thanks a bunch from Canada!" - Tracy from Edmonton, Alberta

"Our excursion was the Pirates Dinner Cruise.  We were met at the designated time and place and treated wonderfully from that moment on.  The dinner was almost canceled due to weather, but at the last minute it was decided to proceed.  The crew was very entertaining and totally in character.  The captain a showman.  The drinks refreshing and the service was wonderful.  The food was some of the best we had on the island and made this a memorable experience for us both.  We had a wonderful trip thanks to your company and just wanted to acknowledge it!" - Kelly from Sacramento, California

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Reviews and Recommendations on the Internet

Referrals are the best compliments we can receive - it reaches people who otherwise might never have known about us.  Thanks to all the people who took the time to spread the word!

"I just returned from Cozumel two weeks ago. I did the Three Reef Snorkeling trip thru www.cozumel-tours.com. It was amazing. The boats are really little but the reefs are beautiful." - Anne from Northern California (CruiseCritic Forums)

"Hello, several horse back tours that are extremely reasonable that are fun, can be booked at: www.cozumel-tours.com.  Booked with them 2X before and they are fun!! Have a great time!!" - Blksmom from Florida (CruiseCritic Forums)

"We went on a private island tour thru Cozumel Tours on May 9th. Great experience. No problems. I had several e-mails from the company before leaving for the cruise. I would use them again." - Pluto20_2 from Ohio (CruiseCritic Forums)

"I haven't booked Cozumel through Johann & Sandra, but I did book through them for Mazatlan last year, and it was a good experience" - RoofingPrincess from Bristol, CT (CruiseCritic Forums)

"As for the cozumel excursion...we did cozumel-tours.com (don't forget the hyphen) and got a catamaran and 3 stop snorkeling tour for 40 bucks. AND, it just so happened, the 4 of us were the ONLY ones on this huge catamaran! It was incredible. The booking of the excursion was easy and they are very helpful and respond quickly to email and phone calls (and they speak english). Highly recommend this. It was a 3.5 hour excursion, so we had plenty of time to eat, shop, and visit Carlos and Charlies." - bev0426 from Mississippi (CruiseCritic Forums)

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